Shipping Policy

 Orders are processed and shipped out in 2-3 weeks. (Does not include shipping time). This is because I am the sole creator of each and every individual product that you see in the website, and everything is handmade. This ensures  that I am providing only the BEST quality items to you while also maintaining proper packaging.

 You can´t rush quality!

 I am NOT responsible for the package once it is shipped. Please refer to tracking information via email correspondence for tracking number and carrier; You will need to contact the shipping carrier directly, should any issues arise. I am not responsible for lost packages. Please feel free to contact us at sweetandwilddesigns24@gmail.com with your name and order number, and I will look into it for you. I will always try my best to assist in any way that I can! 

 All orders will be shipped via USPS, UPS and FedEX. Shipping Rates are determined by package weight, size, and carrier rates.

 Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me. If package is returned to sender (me) due to incorrect address, shipping refund will NOT be issued. If customer requests re-ship, customer will pay for the cost of the re-ship.

 I am NOT responsible for lost, stolen, or damage packages. Once I give the package to the carrier (USPS, UPS or FedEX), it is their responsibility to get it to you. Please file a claim with the carrier prior to emailing me about your order.

 I am NOT responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact me with in 36hrs at sweetandwilddesigns24@gmail.com with a photo and the order number.

 

Tracking Information

  Tracking numbers are sent to the email or phone number on file (inputted when you placed your order) when your order is processed and ready for shipping. Please check spam folder if you feel you did not receive a tracking email. 

  Please allow 48hrs for the tracking information to become available.